Exchanges & Returns

According to the Distance Contracts Act, you have the right to return ordered, faultless goods without giving any reason, but no later than fourteen (14) days from the day the goods were received. Returned goods must be unopened and unused. However, an exception applies to our jackets, trousers, sweaters, gloves and boots, the customer has the right to try the product for fit indoors and that the original packaging must be undamaged. For an exchange to be approved, the goods must, as mentioned, be in the same condition as when you received it. Clothing, etc. must be intact and clean. Any labels must also be attached for the return to be approved. The product packaging may not be used as outer packaging. NOTE! A refund (credit) only applies to the price of the goods or goods, NOT to the cost of any invoice fees and shipping costs that are consumed in connection with the order.

For a quick and easy return/exchange, please do the following:

You as a customer are always responsible for the shipping cost back to us regardless of whether it is a return or an exchange. However, we offer the shipping cost for exchanges back to you. If the return is not sent, you as a customer are responsible for the lost product (you pay the value of the product). Our advice is that you send it back traceably as a postal package or registered letter in order to be able to track the shipment if, for example, it has been missorted at the terminal.

1. You must always contact us via email first.   [email protected] (not by phone) so that we can track the matter and we must also approve the return before you can send it back so that the time for open purchase has not passed, etc. Do not forget to include the order number in the email so that we can quickly see which order it concerns.   If the product is returned too late or without the return having been approved by customer service first, the return is considered invalid.

2. You will then receive a response from us within 24 hours (weekdays) at the latest that we have confirmed this.

3. You can now package the item well (preferably in the box it was delivered in) and send the return or exchange back to us.

Return address: (You will receive the correct address from us when we know which item you want to return).